Shipping policy

Shipping Policy

Last updated: October 24, 2026

At Voise, we are committed to providing a convenient and reliable shopping experience. We aim to make international shipping straightforward, with clear information about order processing, shipping costs, tracking, and delivery.

This policy applies to orders placed through https://voise.online, operated by AIAE COOPERATION LLC.

1. Shipping Locations

Voise ships to selected international destinations, including:

United States
United Kingdom
Canada
Australia
Portugal
France
Italy
Germany
Spain
Netherlands
Türkiye
Israel

Additional destinations may be available depending on our current shipping coverage.

Shipping availability is determined by the delivery address entered during checkout. If shipping is unavailable for your destination, you will be notified during checkout.

2. Order Processing Times

We aim to process orders within 1 business day after successful payment confirmation, excluding weekends and public holidays.

Orders placed after our daily processing cutoff, on weekends, or during public holidays may begin processing on the next business day.

Order processing includes payment confirmation, order verification, preparation, and fulfilment arrangements.

Processing time is separate from shipping transit time.

3. Estimated Delivery Times

Estimated delivery times depend on your destination, shipping method, carrier, and local delivery conditions.

Available shipping methods and their estimated delivery times are displayed during checkout where supported.

Delivery estimates generally begin after your order has been dispatched and do not include order processing time unless expressly stated otherwise.

Please note that international shipments may experience delays due to:

Customs inspections and clearance procedures.
Public holidays or peak shopping periods.
Weather conditions and transportation disruptions.
Local postal or courier delays.
Incorrect or incomplete shipping information.
Other circumstances beyond our reasonable control.

We make reasonable efforts to ensure timely delivery and will assist customers if a shipment is significantly delayed.

4. Shipping Costs

Free standard shipping is currently available for orders to destinations covered by our eligible shipping zones.

There is no shipping charge for the currently configured standard international delivery option.

Any alternative shipping method or additional shipping charge, if applicable, will be displayed during checkout before payment is completed.

Customers can review the final shipping cost before confirming their purchase.

5. Customs, Duties, and Import Taxes

International shipments may be subject to customs inspections, import duties, VAT, sales taxes, or carrier handling fees depending on the destination country.

Where taxes and import charges are collected during checkout, the applicable amounts will be displayed before purchase confirmation.

If import duties or taxes are not collected at checkout, additional charges may become payable upon import or delivery, subject to applicable law and the shipping terms disclosed to you before purchase.

If checkout expressly states that duties and taxes are prepaid, those charges will be handled according to the stated delivery terms.

Customs processing may affect delivery times.

6. Tracking Your Order

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information where tracking is supported by the carrier.

You can follow your shipment using the tracking link provided in your shipping confirmation email.

Please note that tracking information may take some time to become available or update after dispatch.

If you have not received shipping information or are experiencing difficulties tracking your order, please contact us at hello@voise.online.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information during checkout.

Please review your shipping address carefully before confirming your purchase.

If you notice an error, contact us as soon as possible at hello@voise.online.

We will make reasonable efforts to correct shipping details before dispatch. However, address changes may not be possible once an order has entered the shipping process.

If a package is returned because of an incorrect or incomplete address, our customer support team will review the available redelivery or refund options in accordance with applicable law.

8. Lost, Damaged, or Delayed Packages

If your order has not arrived within the estimated delivery period, or if your package appears lost or damaged, please contact our customer support team.

Email: hello@voise.online

Phone: +996 770 059 000

Please include your order number, email address used at checkout, and a brief description of the issue.

We will review the shipment information and, where appropriate, contact the shipping carrier to investigate.

Where a shipment is confirmed lost, or goods arrive damaged or fail to meet applicable consumer guarantees, we will provide an appropriate remedy, which may include replacement or refund, in accordance with applicable law.

9. Late Delivery and Customer Rights

We aim to deliver all orders within the estimated delivery period communicated at checkout.

Delivery estimates are not guaranteed delivery dates unless expressly identified as such.

If your order is significantly delayed, please contact our customer support team so we can investigate and provide an update.

Customers retain their rights under applicable consumer protection laws, including any right to require delivery within a reasonable or legally prescribed period, cancel an order for non-delivery, or receive a refund where required by law.

Nothing in this policy limits or excludes those statutory rights.

10. Order Changes and Cancellations

If you wish to change or cancel your order, please contact us as soon as possible.

We may be able to accommodate changes before the order has been dispatched.

Once a shipment is in transit, changes to the shipping address or order contents may no longer be possible.

Cancellation, return, and refund requests will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

11. Contact Information

For shipping enquiries, tracking assistance, or delivery concerns, please contact:

Company: AIAE COOPERATION LLC

Trading as: Voise

Address: 80 Khudaybergenova St., Pervomayskiy District, Bishkek, Kyrgyz Republic