Privacy policy

Privacy Policy

Last updated: October 24, 2026

At Voise, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, https://voise.online, purchase our products, or interact with our services.

By using our website, you acknowledge the data practices described in this Privacy Policy. Where consent is required by applicable law, we will request it separately.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information.

Personal and Contact Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Customer account information

Order and Transaction Information

  • Products purchased

  • Order history and transaction details

  • Payment method and payment confirmation

  • Shipping and delivery information

  • Returns, exchanges, and refund requests

Payment information is processed through supported payment providers. We may receive transaction confirmations and limited payment details necessary to manage orders and resolve payment issues.

Technical and Usage Information

  • IP address

  • Browser type and version

  • Device information and operating system

  • Website pages visited

  • Shopping cart activity

  • Referral sources

  • Cookies and similar tracking identifiers

  • Website interaction and usage data

Customer Communications

We may also collect information you provide when contacting customer support, submitting enquiries, leaving reviews, or communicating with us through other channels.

2. How We Collect Information

We collect personal information through several sources:

  • Directly from you: When you make a purchase, create an account, contact our support team, subscribe to marketing communications, or provide information through our website.

  • Automatically: Through cookies, analytics technologies, server logs, and similar tools when you interact with our website.

  • From service providers: Including payment processors, delivery partners, fraud prevention services, and platforms supporting our e-commerce operations.

  • From business and advertising partners: Where permitted by applicable law and consistent with your privacy preferences.

3. How We Use Your Information

We use personal information for the following purposes:

Order Processing and Fulfilment

To process payments, confirm purchases, prepare orders, arrange shipping, provide tracking updates, and manage returns or refunds.

Customer Support

To respond to enquiries, resolve order-related issues, and provide assistance with our products and services.

Website Improvement

To understand how visitors interact with our website, identify technical problems, and improve website performance and the customer experience.

Marketing and Advertising

To send promotional communications where permitted by law, measure advertising performance, and provide relevant advertising based on customer interests and interactions.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in our messages.

Security and Fraud Prevention

To detect suspicious transactions, prevent unauthorised access, protect customer accounts, and maintain the security of our services.

Legal Compliance

To comply with applicable laws, respond to lawful requests, maintain necessary business records, and protect our legal rights.

4. Legal Bases for Processing

Where the EU General Data Protection Regulation (GDPR) or UK GDPR applies, we process personal information based on one or more of the following legal grounds:

  • Performance of a contract: When processing information necessary to fulfil an order, arrange delivery, process returns, or provide requested services.

  • Legal obligations: When processing information required for tax, accounting, regulatory, or other legal compliance.

  • Legitimate interests: When necessary for fraud prevention, website security, customer service improvements, and other legitimate business activities, provided those interests are not overridden by your rights and freedoms.

  • Consent: When required for activities such as optional marketing communications, non-essential cookies, or personalised advertising.

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

We may share personal information with trusted third parties when necessary to operate our business, fulfil orders, support customers, or provide website services.

These may include:

  • E-commerce platform: Shopify, which hosts our online store and supports checkout, customer accounts, and other e-commerce functions.

  • Payment providers: Such as Shopify Payments, PayPal, and other payment methods available during checkout.

  • Shipping and fulfilment partners: Logistics providers, warehouses, and delivery carriers responsible for fulfilling and transporting orders.

  • Analytics and advertising providers: Such as Google and Meta, where their services are enabled, for advertising measurement, analytics, and marketing activities.

  • Technical service providers: Companies supporting website hosting, security, communications, and customer service.

We may also disclose information when legally required, to investigate fraud, protect legal rights, or in connection with a business restructuring or transfer of assets.

Certain disclosures to advertising partners may be considered a "sale," "sharing," or "targeted advertising" under applicable US state privacy laws, even where no monetary payment is received in exchange for personal information.

Where required by law, we provide customers with the ability to opt out of these activities.

6. Shopify and Third-Party Data Processing

Our store is powered by Shopify, which processes personal information to provide the technology necessary to operate our online business.

Information submitted through our website may be shared with Shopify and its service providers, including providers operating in other countries.

Depending on the Shopify services enabled, Shopify may also process information to improve shopping experiences, support analytics, and provide advertising-related services.

For more details about Shopify's data practices, please visit:

Shopify Consumer Privacy Policy

You can also manage certain Shopify-related privacy preferences through the Shopify Privacy Portal.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support essential functions and improve the shopping experience.

These technologies may be used for:

  • Essential functions: Maintaining shopping carts, enabling secure checkout, and supporting website security.

  • Preferences: Remembering language, region, and other shopping preferences.

  • Analytics: Understanding website traffic, visitor interactions, and performance.

  • Advertising: Measuring campaigns and displaying relevant advertisements where permitted.

Where required by applicable law, non-essential cookies and tracking technologies are used only after obtaining the necessary consent.

You may manage or withdraw your cookie preferences through the privacy controls made available on our website, where provided, or adjust your browser settings.

Disabling certain cookies may affect some website features.

8. Your Privacy Rights

Depending on your country or state of residence, you may have certain rights regarding your personal information.

These may include:

  • Right of Access: Request access to personal information we hold about you.

  • Right to Correction: Request correction of inaccurate or incomplete information.

  • Right to Deletion: Request deletion of your personal information, subject to applicable legal exceptions.

  • Right to Restrict Processing: Request limitations on certain processing activities.

  • Right to Object: Object to processing in circumstances provided by law.

  • Right to Data Portability: Request a copy of eligible personal information in a structured, commonly used, machine-readable format.

  • Right to Withdraw Consent: Withdraw consent where processing relies on your consent.

  • Right to Opt Out: Opt out of certain uses or disclosures for targeted advertising, sale, or sharing of personal information, where applicable.

  • Right to Complain: Submit a complaint to the appropriate data protection authority.

Residents of the European Economic Area and United Kingdom may have additional rights under the GDPR and UK GDPR.

Residents of certain US states may have additional privacy rights under applicable state legislation.

To exercise your rights, contact us at hello@voise.online.

We may request information reasonably necessary to verify your identity before processing a request.

We will respond within the time required by applicable law. Where the GDPR or UK GDPR applies, this is generally within one month, subject to permitted extensions.

9. Data Sharing Opt-Out and Privacy Choices

Depending on your location, you may have the right to opt out of certain disclosures of personal information for targeted advertising.

You may submit applicable privacy requests through:

Your Privacy Choices

You may also manage certain Shopify data preferences through:

https://privacy.shopify.com/en

Where legally required, we recognise applicable opt-out preference signals, including Global Privacy Control (GPC).

You may also contact hello@voise.online to request assistance with your privacy choices.

10. How Long We Keep Your Data

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Retention periods depend on factors including:

  • The duration of our relationship with you.

  • Whether you maintain a customer account.

  • Order processing and customer support requirements.

  • Tax, accounting, and legal recordkeeping obligations.

  • Fraud prevention and security needs.

  • Applicable limitation periods and dispute resolution requirements.

  • Your privacy preferences and deletion requests.

Marketing information is retained in accordance with applicable laws and your communication preferences.

When personal information is no longer required, we take reasonable steps to delete, anonymise, or securely dispose of it, subject to legal and operational requirements.

11. International Data Transfers

Voise operates internationally and works with service providers that may process personal information in countries other than your country of residence.

As a United States-based company, we may process and store information in the United States and other jurisdictions where our service providers operate.

Where personal information is transferred from the European Economic Area, United Kingdom, or another jurisdiction with applicable transfer restrictions, we take steps to use legally recognised transfer mechanisms where required.

These may include adequacy decisions, applicable Standard Contractual Clauses, the UK International Data Transfer Addendum or other appropriate safeguards.

You may contact us at hello@voise.online for additional information regarding applicable international transfer safeguards.

12. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

Our website uses HTTPS encryption to help protect data transmitted between customers and our online store.

Payments are processed through supported payment providers that apply their own security controls.

While we take reasonable precautions to protect customer information, no online transmission or electronic storage system can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and contact us if they suspect unauthorised account activity.

13. Children's Privacy

Our website and services are not intended for individuals under the age of 16.

We do not knowingly collect personal information directly from children under 16.

If we become aware that we have collected personal information from a child in circumstances prohibited by applicable law, we will take appropriate steps to delete that information.

Parents or legal guardians who believe a child has provided personal information may contact us at hello@voise.online.

14. Third-Party Websites

Our website may contain links to external websites or services operated by third parties.

We are not responsible for the independent privacy practices of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

Any updated version will be published on this page with a revised "Last updated" date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes to certain processing activities.

16. Contact Information

If you have any questions regarding this Privacy Policy, how we handle personal information, or wish to exercise your privacy rights, please contact us:

Trading as: Voise

Business address: 80 Khudaybergenova St., Pervomayskiy District, Bishkek, Kyrgyz Republic

Email: hello@voise.online

Phone: +996 770 029 000

Website: https://voise.online

For the purposes of applicable data protection laws, AIAE COOPERATION LLC acts as the data controller of personal information processed for its own business purposes, except where another entity independently determines the purposes and means of processing.